Please click here to contact
our customer service team to immediately change the shipping address. Unfortunately,
we are unable to change the shipping address if the order has already been processed.
Please note that changes maybe limited during high volume or peak times.
We sincerely apologize for the mix up, we do our best
to get your order in perfect condition, but mistakes can happen. Please
contact our customer support team by clicking here with your
order number and pictures of what you received with the original packaging.
Please note that all order issues need to be reported within 7 days of delivery
and we will send out a replacement.
For logistical reasons, items in the same purchase will
sometimes be sent in separate packaging. Therefore, please be patient and give
it time. If the items still do not arrive within 4 weeks of placing the order, then
please contact our customer
service team and we will get back to you ASAP.
No, unfortunately we are unable to price adjust for
orders placed outside the promotional time frame. As this will be unfair for other
customers, we do not honor the promotional price during that period. Thank you
Unfortunately, we currently ship our products only to
the United States, Canada, UK, Australia and New Zealand. We are continuously growing and hope to bring our products accessible to more customers in the future.
Please note that Aeora is not responsible for any
custom fees once the items have shipped. For logistical reasons, some of our
products comes from overseas warehouses and by purchasing our products on our
website, you consent that one or more packages shipped to you may be subjected to custom
fees when they arrive to the United states or to your respective country. These additional fees are
not included in the shipping total and Aeora holds no responsibility for these
additional fees incurred.
*For more information,
please read our Shipping Policy