Help Center

Frequently Asked Questions

Order Issues

Can I make any changes to the products ordered?

Once I place the order on Aeora, can I still change the shipping address of the order?

I have received the wrong item, what should I do?

I received the order, but some items are missing.

My item arrived damaged what should I do?

How do I cancel my order?

Payments

How can I pay for my order on your store?

Can I get a refund if the price has changed since I ordered it?

Promotions

I love your products! does Aeora have any giveaways?

Shipments & Delivery

When will I get my order?

Do you ship outside of USA?

What about custom fees?

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